Details of the accommodation service provider
Service provider name: BB Holiday 4U Kft
Address of the accommodation service: 7275 Igal, Mátyás Király utca 11.
Website: www.bbholiday4u.com
E-mail address: bbholiday4u@gmail.com
Operator: BB Holiday 4U Kft.
Registered office: 1174 Budapest, Klapka utca 17.
Tax number: 32684296-2-42
Name: Brigitta Burián
Telephone number: +36 70 455 5604
Bank account number: 10300002-13880306-00014901
NTAK number of the accommodation: EG25111947
General rules
These “General Terms and Conditions” regulate the use of the accommodation and services of BB Holiday 4U Kft., as the Service Provider. Under these General Terms and Conditions, the Service Provider concludes an accommodation contract with persons and contracting parties using the private accommodation service. The Service Provider may conclude a separate agreement in relation to the services it offers, e.g. with travel agencies or travel intermediaries, the special provisions of which may differ from these provisions.
Contracting party
The services provided by the Service Provider are used by the Guest. A Guest may only be a person who has reached the age of eighteen and whose legal capacity is not restricted, or a person who has not reached the age of eighteen but arrives with an accompanying person who has reached the age of eighteen. If the order for the services is placed directly by the Guest with the Service Provider, the Guest shall be the contracting party. The Service Provider and the Guest together shall become contractual parties if the conditions are fulfilled. If the order for the services is placed with the Service Provider by a third person, an Intermediary, on behalf of the Guest, the terms of cooperation shall be governed by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party lawfully represents the Guest.
The conclusion of the Contract, the method of booking, modification, notification obligation. Upon the Guest’s request for an offer submitted verbally, in writing by e-mail or through the website, the Service Provider sends a written offer within 48 hours. If no specific booking is received within 48 hours from the sending of the offer, the Service Provider’s offer obligation ceases. The Guest assumes exclusive responsibility for the correctness of the data filled in the website booking system. We are unable to accept incorrectly completed booking requests. The Contract is concluded by the booking placed by the Guest and the written confirmation of the Service Provider, therefore the booking qualifies as a contract concluded in writing. A booking or booking modification made verbally creates a contractual obligation only if it has been confirmed in writing by the Service Provider. The verbal confirmation of a booking or booking modification by the Service Provider does not create a contractual obligation. The Contract including the use of the accommodation service is concluded for a fixed period and covers the place and duration of the service.
The Guest may book accommodation for a minimum period of 2 nights. In the event of a modification request made up to the 14th day before arrival, the booking may be transferred to a date within 6 months; however, in the event of a date modification request arising within 14 days, there is no possibility to modify the date. Date modification is possible on one occasion. If, within 14 days prior to the expiry of the fixed period, the Guest decides that they do not wish to use the service, they are obliged to pay the full consideration for the service to the Service Provider, and the Service Provider is entitled to claim the full consideration for the ordered service. If the Guest permanently leaves the property before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the house vacated before the expiry date. In the event of non-arrival, if the Guest does not arrive at the specified time and has not terminated the Service under the conditions specified in these GTC, the Guest is obliged to pay the full consideration for the service to the Service Provider, and the Service Provider is entitled to make the Service available and bookable to another Guest for the period not used by the Guest. The Guest is entitled to extend the service only if the Service Provider consents to this in writing. Any modification of the Contract requires a written agreement.
Cancellation conditions
Unless otherwise specified in the accommodation offer, the accommodation service may be cancelled without penalty until the 30th day before arrival. Until the 14th day before arrival, the cancellation fee is 50% of the booking amount; within 14 days before arrival, the cancellation fee is 100% of the booking amount. Cancellation of a booking can only be accepted in writing in all cases, by a letter sent to the e-mail address bbholiday4u@gmail. The booking fee paid for the cancelled booking may be used for another booking, or, after deducting an administration fee of HUF 5,000, the Service Provider shall transfer it back to the bank account number specified by the Guest, if the cancellation takes place more than 30 days before the arrival time. The Service Provider reserves the right, in the case of booking services subject to special conditions, such as promotional offers, to establish terms recorded in an individual contract that differ from the above.
Prices applied by the Service Provider
The Service Provider is entitled to freely change the prices at any time without prior notice until the booking is confirmed, naturally in such a way that this does not apply to prices that it has already recorded in the quotation given at the request of the contracting party. When communicating prices, the Service Provider indicates the tax content of the prices (VAT, tourist tax) at the time of the offer, as regulated by law (local decree). The Service Provider, with prior notice, passes on to the contracting party the additional burdens resulting from changes to the applicable tax law (VAT, tourist tax). The Service Provider is entitled to determine its prices in Hungarian forints and in any convertible currency.
Method of payment, guarantee
The Service Provider indicates the amount of the ordered accommodation service, calculated for the entire stay, in the written confirmation sent to the Guest. The Guest may settle the amount calculated for the duration of the stay as follows: to finalize the booking, the Guest shall pay 50% of the full amount of the accommodation to the Service Provider by bank transfer within 2 days following the booking. If arrival is more than 14 days from the date of booking, the Guest must pay the remaining 50% of the booking fee by bank transfer by the 14th day before arrival. If the Service begins less than 15 days after the booking, it shall be deemed that the Service Provider began performance of the Service with the Guest’s express prior consent, and the Guest acknowledged that after full performance of the Service they lose their right of withdrawal.
Method and conditions of using the accommodation service
The Guest may occupy the guest house ordered and confirmed by the Service Provider from 14:00 on the day of arrival – check-in – and is obliged to leave it by 10:00 a.m. on the last day of stay – check-out.
During their stay in the Guest House, the Guest is obliged to comply with the Service Provider’s house rules.
The Service Provider is entitled to terminate the contract for accommodation services with immediate effect, or to refuse to provide the service, if:
– The Guest does not use the property made available to them and its tools and furnishings for their intended purpose.
– The Guest does not comply with the safety regulations of the guest house.
– The Guest behaves in an objectionable or rude manner, is under the influence of alcohol or drugs, exhibits threatening, offensive or other unacceptable conduct; a Guest who is unable to take care of themselves may also not use the accommodation.
– The Guest suffers from an infectious disease.
– The contracting party or the Guest fails to fulfil the obligation to provide the payment guarantee requested by the Service Provider by the time specified by the Service Provider.
– If the contract between the contracting parties is not fulfilled due to “vis major”, the contract shall terminate.
The Guest uses all services of the apartment during the entire stay at their own responsibility.
Pets and extra beds
Pets are prohibited. Extra beds are not available.
Rights of the Guest
Under the Contract, the Guest is entitled to use the booked accommodation for its intended purpose, which falls within the usual scope of services and is not subject to special conditions.
The Guest may submit a complaint regarding the performance of the services provided by the Service Provider during the period of stay at the accommodation. The Service Provider undertakes to investigate any complaint submitted to it in writing or verbally on site and to provide the Guest with a substantive response.
The Guest’s right to submit a complaint ceases after departure from the accommodation.
Obligations of the Guest
The Guest is obliged to pay the consideration for the services ordered in the Contract by the time and in the manner specified in the Contract.
If the Guest loses their key, they shall bear a lock replacement cost of HUF 25,000 due to the lock replacement.
Every Guest may stay at the accommodation and in the entire area belonging to it at their own responsibility, complying with the safety and general rules relating to property protection, fire safety and house rules.
Liability of the Guest for damages
The Guest is obliged to compensate for all damages caused by the Guest or their companion and suffered by the Service Provider.
In the event of the Guest’s illness/death, the Service Provider claims cost compensation from the relative, heir or payer of the invoice of the sick/deceased person, in respect of any medical and procedural costs, and any damage to equipment and furnishings arising in connection with the illness/death.
Obligation of the Service Provider
The Service Provider is obliged to provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.
The Service Provider is obliged to investigate the Guest’s written complaint and to take the steps necessary to handle the problem, and to record these in writing as well.
Liability of the Service Provider for damages
The Service Provider assumes responsibility for all damage suffered by the Guest that occurred within the facility due to the fault of the Service Provider.
The Service Provider’s liability does not extend to damage events caused by unavoidable causes outside the scope of the Service Provider’s employees and Guests, or caused by the Guest or persons under the Guest’s supervision.
The Service Provider reserves the right to designate place(s) within the house where the Guest may not enter.
The Service Provider’s liability for damages exists only if the Guest reports it immediately to the Service Provider after the occurrence of the damage, with the necessary data.
The Service Provider is not responsible for valuables, securities and cash.
Protection of personal data
During the performance of its obligations under the Contract, the Service Provider is obliged to act in accordance with Regulation (EU) 2016/679 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, and the provisions of the relevant legislation relating to data protection, and – if the contracting party has brought this to the attention of the Service Provider – the relevant internal regulations of the contracting party.
The operator performs data recording in accordance with data protection laws, for verification and proof necessary within the scope of operation, and for security purposes.
Vis major
Causes and circumstances (e.g.: war, fire, flood, adverse weather conditions, power outage, strike, etc.) over which neither the Service Provider nor the Guest or the contracting party has control – vis major – exempt either party from fulfilling their obligations arising from the contract as long as such cause or circumstance exists. The contracting parties agree that they will do everything in their power to minimize the possibility of the occurrence of such causes and circumstances and to remedy the damage or delay caused thereby as soon as possible.
The Guest acknowledges that the Service Provider is entitled to cancel the ordered services if, due to a reason arising from an unforeseeable, unavoidable circumstance outside its control (“Vis major”), it is unable to perform the service. In the event of vis major, the Service Provider refunds the service fee and advance already paid. The service provider cannot be obliged to pay compensation for non-performance due to vis major.
Law applicable to the legal relationship of the Parties, competent court
The provisions of Act V of 2013 on the Civil Code shall be applied accordingly to the legal relationship between the contracting parties.
The contracting party became familiar with and acknowledged the General Terms and Conditions at the same time as checking in to the accommodation, and recognizes its obligations as binding on themselves.
Valid from 1 January 2026 until revoked.
Brigitta Burián
managing director
BB Holiday 4U Kft.